After-sales Support

We ensure that your dealer can afford a high level of professionalism in customer service

With our after-sales specialists, we will help you to change your service processes and optimize them.

Whether we create service and customer literature in the field of technical documentation, or we support you in the warranty management and dealer development field to secure and optimize your service standards, our focus always lies in the development of effective service processes.

Technical
Documentation

Dealer manuals
Service maintenance instructions / inspection
Owner´s manual / Service manuals / Instructions Infotainment
Diagnosis instructions
Training documentation
Checklists
Drawings
Non-verbal instructions

Benchmark
maintenance service

Benchmark analysis of the different methodes to run the service maintenance of a vehicle to detect Best Practices.

Repair time
Operation costs
Repair processes
Service intervals
Possibility to use common parts
Necessary special tools

Repair time

Repair time setting based on the specified repair method
Creation of repair analysis report based on REFA standard following customer rules
Repair time setting based on physical / virtual assembly tests
Determination of standard repair times for common and repetitive service operations

Warranty Analysis

Warranty analysis and data management
Technical support to dealers
Development and optimization of maintenance processes and repair times
Failure analysis and counter measures
Analysis and optimization of top Warranty claims

Dealer development

Technical training
Soft skills Training
Technical support
Development of test at dealer facility
Analysis and optimization of internal processes
Technical support (Hotline)