• Es
  • De
ES (+34) 93 170 21 96 / DE +49 2242 87495-0

After-sales Support


We ensure that your dealer can afford a high level of professionalism in customer service

With our after-sales specialists, we will help you to change your service processes and optimize them.

Whether we create service and customer literature in the field of technical documentation, or we support you in the warranty management and dealer development field to secure and optimize your service standards, our focus always lies in the development of effective service processes.

Technical
Documentation

  • Dealer manuals
  • Service maintenance instructions / inspection
  • Owner´s manual / Service manuals / Instructions Infotainment
  • Diagnosis instructions
  • Training documentation
  • Checklists
  • Drawings
  • Non-verbal instructions

Benchmark
maintenance service
Benchmark analysis of the different methodes to run the service maintenance of a vehicle to detect Best Practices.

  • Repair time
  • Operation costs
  • Repair processes
  • Service intervals
  • Possibility to use common parts
  • Necessary special tools

Repair time

  • Repair time setting based on the specified repair method
  • Creation of repair analysis report based on REFA standard following customer rules
  • Repair time setting based on physical / virtual assembly tests
  • Determination of standard repair times for common and repetitive service operations

Warranty Analysis

  • Warranty analysis and data management
  • Technical support to dealers
  • Development and optimization of maintenance processes and repair times
  • Failure analysis and counter measures
  • Analysis and optimization of top Warranty claims

Dealer development

  • Technical training
  • Soft skills Training
  • Technical support
  • Development of test at dealer facility
  • Analysis and optimization of internal processes
  • Technical support (Hotline)